Rep Kin – Return, Replacement & Refund Policy

At Rep Kin, every product is made specifically for you through print-on-demand. Because each item is custom-printed after you order, we're unable to accept returns for reasons like change of mind or incorrect size selection. However, we stand firmly behind the quality of what we ship, and we'll make it right if something arrives damaged, defective, or misprinted.

1. Eligibility for Replacement

We accept replacement requests only for:

• Misprinted items (wrong design, faded/incorrect print)
• Damaged items (torn, stained, or physically damaged fabric)
• Defective items (manufacturing faults)

We do not offer returns/refunds for:

• Wrong size ordered by the customer
• Change of mind
• Minor size variation within ±0.5 inch (standard tolerance for apparel)

2. Time Window

You must raise a request within 7 days of delivery. Requests made after 7 days unfortunately cannot be processed, as per our production partner's policy.

3. What You Need to Provide

To help us verify and process your claim quickly, please share:

• An unboxing video (unedited, showing the sealed package being opened)
• Clear photos of the damaged/defective/misprinted product
• Photos of the original packaging

Without an unboxing video, we may not be able to verify the issue or approve a replacement — so please make it a habit to film your unboxing.

4. How to Raise a Request

Email us at hello@repkin.in with your order number, the issue, and the proof mentioned above. Our team will review and respond within 2-3 business days.

5. What Happens Next

• If approved, we'll reprint and reship your item at no extra cost to you.
• If the issue is with the courier (e.g., package visibly damaged in transit), please also note this on the courier's delivery receipt at the time of delivery — this helps us claim it from the shipping partner faster.
• Refunds (instead of replacement) are only issued in cases of confirmed defects or errors on our part, and will be credited to your original payment method within 5-7 business days.

6. Wrong Size Ordered

If you've ordered the wrong size, we're happy to help you place a fresh order at your cost. Please check our Size Chart carefully before ordering to avoid this — measurements are also listed on each product page.

7. Lost or Delayed Shipments

If your order doesn't reach you within the expected delivery window and shows as lost in transit, reach out to us and we'll investigate with our shipping partner.

8. Order Cancellations

Once an order has been placed and processing has started, it cannot be cancelled, as production begins almost immediately.

9. Cash on Delivery (COD) Orders

We proudly offer COD on eligible orders. A few things to note: 

• If a COD order is refused at the doorstep or not accepted after multiple delivery attempts, it will be marked Return to Origin (RTO) and sent back to our facility. Since the item is custom-printed specifically for you, repeated refusals may result in your account being restricted from placing future COD orders.
• Please double-check your address, phone number, and size selection before confirming a COD order, since it cannot be modified or cancelled once processing begins.
• If you'd like to re-order after an RTO, you're welcome to place a fresh order (prepaid or COD, based on eligibility) — reach out to us at hello@repkin.in and we'll help.