Shipping policy

Rep Kin – Shipping Policy

At Rep Kin, every order is custom-printed and shipped through our fulfillment partner. Here's everything you need to know about how your order reaches you.

1. Order Processing Time

Since each item is printed on demand, orders typically take 2-3 business days to be processed and dispatched.
In rare cases (printer, design, or quality-check issues), processing may take up to 4-5 business days. We appreciate your patience — quality checks matter to us.

2. Delivery Timelines

Once dispatched, delivery generally takes 2-5 days, depending on your location (pin code) and the shipping mode used (Air or Surface).
Delivery SLAs (service timelines) can range from 48 hours to 7 days depending on the shipping zone.
Remote areas or pin codes serviced via India Post may take 3-15 working days, and such shipments may not have full end-to-end tracking.

3. Delayed Deliveries

If your order hasn't been attempted for delivery within 15 days (Air shipping) or 20 days (Surface shipping), please reach out to us. We'll either reproduce and reship your order or process a refund, depending on the situation.

4. Shipping Charges

Shipping charges (if any) will be clearly shown at checkout before you complete your order.
Cash on Delivery orders may carry an additional COD handling fee, shown at checkout.
Shipping fees are non-refundable, except where a return/replacement is due to an error on our part.

5. Order Tracking

Once your order is shipped, you'll receive a tracking link/AWB number via email or SMS so you can follow your order's journey in real time.
Note: orders shipped via India Post may not offer detailed tracking updates.

6. Undelivered & Return to Origin (RTO) Orders

Your order may be marked "Undelivered" or sent back to origin due to:

Incorrect or incomplete address
Recipient unavailable at multiple delivery attempts
COD order refused at the doorstep

To avoid this, please ensure your address includes house/door number, street name, area/locality, city, state, pin code, and a landmark. Rep Kin is not liable for delays or additional costs caused by incorrect address details provided at checkout.

If your order is marked RTO, reach out to us at hello@repkin.in — we're happy to help arrange a reshipment (charges may apply depending on the reason for RTO).

7. Lost Shipments

If your order is confirmed lost in transit by our shipping partner, we will process a refund or reship your order once this is verified with our fulfillment partner.

8. Unboxing Reminder

Please unbox your package carefully and avoid using sharp objects like scissors near the packaging. If the package appears damaged on arrival, note this on the courier's delivery receipt and record an unboxing video — this helps us assist you faster in case of any issues.